If you have trouble accessing your bank’s mobile app on your phone, it may be because you forgot to add the banking username and password.
Your bank’s website has instructions on how to add these two fields, but you can also manually enter them.
You can also change the username and the password on your device to change them from your mobile phone to your bank account.
To check your bank details, check your mobile banking account details.
You’ll need the following: Your bank mobile number